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Customer Service

Welcome!

Thank you for your interest in Durable Stainless Fasteners.

  • While our webstore is new, our company has supplied quality commercial fasteners in Florida since 1961.
  • We look forward to serving your Stainless Steel Fastener needs.

Sales Policy

  • Our minimum order is $25.00
  • We will confirm price and availability of your order or quotation within one business day.
  • Your credit card will not be charged until your order is confirmed with your approval.
  • Most orders should ship within two business days. You will be advised if any item will take longer to ship.
  • Our office hours are 7:00 am to 4:00 pm Eastern Time, Monday through Friday.

Sales Tax

  • Florida Sales Tax will be applied to orders shipped within Florida.

Payment Methods

  • Payment methods accepted: Visa, MasterCard, American Express, Discover.

Shipping Information

  • Our standard method of shipping is by FedEx Ground service.
  • Expedited FedEx service is available as an option at check-out.
  • Shipping cost is an estimate and calculated using the weight and dimensions of the product(s) ordered based on the UPS model.
  • Additional shipping charges will apply for over-size packages such as 6 ft. All Thread Rod.
  • If you have any specific shipping needs or questions, please feel free to call us at (386)255-0248 or email us at sales@dbnstainlessfasteners.com .

     

Return Policy

  • When you shop at DurableStainless Fasteners we want you to be completely satisfied with your purchase. If we accidentally send you the wrong item, the cost of your product(s) will be refunded and the shipping back is on us! Please read about how to return an item and about the terms and conditions of our return policy below:
    • To return an item you must call us at (386)738-5402 or send us an email to receive a Return Authorization Number. Return shipments will not be accepted if you do not have a Return Authorization Number.
    • All items returned for any reason other than defect or error on our part will be subject to a 15% re-stocking fee. No Refunds after 30 days.
    • Returned items must be in the original packaging it was shipped with all accessories included. If it is not, we will not issue any credit.
    • All returned items will be inspected upon delivery. We are not responsible for returned items that are damaged, lost, improperly packaged, or misdirected and we will not issue any credit on them.
    • Any items that were special ordered or custom made are not returnable.
    • Return shipments received without prior authorization will not be credited. This authorization number must be clearly written on the outside of the box
    • If you request a new item to replace the returned one, shipping charges will match the original order.

Return Items should be addressed to:
Durable Stainless Fasteners
815 N. Beach Street - P.O. Box 1391 Daytona, FL 32114

RETURNS DEPARTMENT

RAN # ________________

Please allow us up to ten business days after we receive the item to process your return and issue a credit.

Please contact us if you have any more questions regarding our return policy.

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